Client Howto

Tips for spyware and adware prevention


*This is a work in progress

1. Use a better browser. Ask just about any IT person who either supports computers or designs websites and they will tell you they do NOT use Internet Explorer. I believe that Internet Explorer 8 is better than ever, but there are alternatives with features you won’t find in IE. I personally use Google Chrome. It is VERY fast, has all of the features I require (like tabbed browsing) and displays 99% of the pages I visit properly. I previously used Firefox for years for the same reasons I use Chrome now. The reason I switched was simply for speed and performance (Firefox uses quite a bit of memory and is slower to start up). I have all of the same options and extensions in both of these great browsers.

The best part about these browsers, for purposes of this article, are the extensions/add-ons. There are endless amounts of them. I have found that AdBlock (Available for Chrome and Firefox) helps prevent spyware by simply not displaying the ads that contain harmful links. The added bonus is more real estate and less flashy junk adds in your way when you are surfing. There are thousands of other addons that can make life easier. Chances are if you can think of a feature you want in your browser, someone has already created a way to do it.

2. We recommend the following programs for prevention and cleanup of malicious programs:
A good Antivirus like: NOD32, Microsoft Security Essentials, Avira or  Comodo Internet Security. All of these are even free for home use with the exception of NOD32.

MalwareBytes: Free program that will scan your computer for “malware”. The paid version runs in the background alongside your antivirus and prevents intrusions before they happen.

ComboFix: A free tool, mainly used by techs like us, that will simply scan your computer, kill and remove hundreds of the latest spyware apps, then reboot and show you a log of what it found. This is THE #1 tool in removing those hard to get spyware apps off of your computer. NOTE: Be sure to download the latest version each tiem you use it. Only use the links from to download this program, otherwise you may be installing more spyware!

System Restore: This feature is included in Windows XP and later. We have found that restoring a computer back a day or two before malicious spyware was installed will allow us to use other tools above to completely cleanup a computer. This tool can be run in Safe Mode, as well. Look under Start -> All Programs -> Accessories -> System Tools -> System Restore. Choose a date to restore your computer to and let it happen. This basically restores your Windows registry, effectively removing any programs that you had installed since the checkpoint, but leaving ALL of your documents and data intact.

Remote Support Howto


This document will give the client a walk-through on how to use our Remote Support tool.

Start a new remote support session

  1. Open a web browser (like Internet Explorer or Firefox) and go to
  2. Look for a session that was created by your technician and click to “Select” it.
  3. Click the “Run Program” button.
  4. You will see a message appear while the application begins.
  5. A security warning dialog box will appear. Click “Run” on this window.
  6. You are now connected to the Remote Support Server. A technician can now control your computer to help resolve your issue.

Using Outlook via the Internet


If you are using Microsoft® Office Outlook® 2003, you can connect to the computer running Windows® Small Business Server through the Internet using the feature called RPC over HTTP. This means you can remotely access your server e-mail account from the Internet when you are working outside your organization’s firewall. You do not need security-related hardware or software (such as smart cards or security tokens), and you do not have to establish a virtual private network (VPN) connection to the server.

Comparing RPC over HTTP and Outlook Web Access

When using RPC over HTTP to access your mailbox, you get the full functionality of Outlook 2003. For example, you can work offline, use Microsoft Office Word 2003 as your e-mail editor, and easily organize your mailbox.

Ensure that you have an Outlook profile configured for the server

  1. Click Start, and then click Control Panel.
    • If you are viewing Control Panel in the default Category view, switch to Classic view, and then double-click Mail.
    • If you are viewing Control Panel in Classic view, double-click Mail.
  2. In the Mail Setup dialog box, click Show Profiles. If your profile appears in the list, select your profile, click Properties, click E-mail Accounts, select View or change existing e-mail accounts, and then click Next. If your profile does not appear, open Outlook and follow the instructions to create a profile before proceeding.
    • If Microsoft Exchange Server does not appear in the list, the existing profile is not associated with a Microsoft Exchange Server e-mail account. Click Cancel, and then click Close. Continue with step 3 to add a profile.
    • If there is an existing Microsoft Exchange Server profile, continue with step 3 under Configure the computer for RPC over HTTP.
  3. Click Add. The New Profile dialog box appears.
  4. In the Profile Name box, type a name for the new profile, and then click OK. The E-mail Accounts dialog box appears.
  5. Under E-mail, select Add a new e-mail account, and then click Next. The Server Type dialog box appears.
  6. Click Microsoft Exchange Server, and then click Next.
  7. Continue with step 4 under Configure the computer for RPC over HTTP.

Configure the computer for RPC over HTTP

  1. Click Start, and then click Control Panel.
    • If you are viewing Control Panel in the default Category view, switch to Classic view, and then double-click Mail.
    • If you are viewing Control Panel in Classic view, double-click Mail.
  2. In the Mail Setup dialog box, click E-mail accounts, click View or change existing e-mail accounts, and then click Next.
  3. In the E-mail accounts dialog box, click Microsoft Exchange Server, and then click Change.
  4. In the Microsoft Exchange Server box, type the local name of the Exchange server:


  1. In the User Name box, type the user name that you use to log on to the Remote Web Workplace. Do not click Check Name.
  2. In the Exchange Server settings page, click More Settings.
  3. On the Connection tab, under Exchange over the Internet, select Connect to my Exchange mailbox using HTTP, and then click Exchange Proxy Settings. The Exchange Proxy Settings dialog box appears.
  4. Under Use this URL to connect to my proxy server for Exchange, type the following URL:

  1. Select Connect using SSL only, and then select Mutually authenticate the session when connecting with SSL.
  2. In the Principal name for proxy server box, type the following text:

  1. Select On slow networks, connect using HTTP first, then connect using TCP/IP.
  2. Under Proxy authentication settings, select Basic Authentication.
  3. Click OK, and then click OK again. Click Next, and then click Finish. Click Close.
  4. In the Mail dialog box, if Always use this profile is selected, choose the newly configured profile.
  5. Open Outlook and type your Windows Small Business Server user name (your full email address) and password. You can now work with your Outlook mailbox.
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